We're Here to Help
Whether you need assistance with your subscription, have a feature suggestion, or encountered a technical issue, our dedicated team is here to support you.
Direct Support Contact
Reach our customer support team directly at academydreamwoman@gmail.com. We read and respond to every message personally.
💡 Tip for faster assistance: When sending an email, please include:
- Your registered account email (if signed up)
- Your device model and operating system version (e.g. iPhone 15, iOS 18)
- A brief explanation or screenshot of the issue you experienced
💬 Frequently Asked Questions
All in-app subscriptions are managed directly and securely through Apple Media Services. You can cancel or switch tiers anytime with these steps:
- Open the Settings app on your iPhone.
- Tap your Name / Apple ID at the very top.
- Tap Subscriptions.
- Select Dream Woman and tap Cancel Subscription.
Your premium access remains active until the end of your current billing period.
If you got a new phone or re-installed Dream Woman:
- Ensure you are signed in with the same Apple ID used to make the purchase.
- Open Dream Woman.
- Navigate to the upgrade screen or Profile > Settings.
- Tap Restore Purchases. Your subscription will validate instantly.
Full Data Ownership & Right to Erasure (GDPR, CCPA & App Store Compliance):
You have the unconditional right to permanently delete your account and all associated personal records at any time through either of the following methods:
1. Immediate In-App Deletion:
- Open the Dream Woman mobile app.
- Tap the Profile tab in the bottom navigation bar.
- Scroll to the bottom of the screen and tap Delete Account & Personal Data.
- Confirm the prompt. Your account and all records are permanently deleted immediately, and you will be signed out.
2. Web / Email Deletion Request (if app is uninstalled):
If you no longer have access to the app on your device, send an email to academydreamwoman@gmail.com from the email address registered with your account with the subject line "Account Deletion Request". Our team will verify ownership and permanently erase all records within 48 hours.
Data Types That Are Permanently Deleted:
- Account Profile & Credentials: Email, display name, password hash, and profile photo.
- Personal Journal Entries: All daily reflection answers, guided prompts, and gratitude logs.
- Activity & Habit Records: Daily completions, task checkboxes, streak counts, and event attendances.
- Community Activity: All community messages, comments, and post reactions.
Data Retention Note: Once deleted, your data cannot be recovered. We do not retain backup copies of deleted user accounts or personal journals.
Try the following quick troubleshooting steps:
- Force close the app and reopen it.
- Verify your internet connection (Wi-Fi or cellular data).
- Check the App Store to ensure you are on the latest version of Dream Woman.
- If issues persist, email us at academydreamwoman@gmail.com and we will investigate right away.